HCL
Company Name: HCL
Job Role: Customer
Support Engineer/Technician
Educational
Qualification: B.E, B.Tech, B.Sc, BCA
Salary: Best
in Industry
Job Location: Noida
Required Experience: 0
– 2 years
Required Skills:
Good Communication Skills
Job Description:
Respond to and diagnose, problems through discussions with
users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps. Provide level 1 support and perform other activities based
adhering on SOPs/work instructions
Administer and provide User account provisioning &
activities
Assign work orders / incidents to appropriate support teams
and follow up until closure
Analyze, acknowledge & record each & every alert in
the monitoring tools & handle the alerts as per their impact
Use the Incident Management System to document information
and manage problems and work requests and their respective resolutions and
circumvention's
Job Type: Regular/Full
Time
Venue Location:
Lucknow
Walk-In Date: 16
March 2015
Walk-In Time: 09:00am
– 11:00am
Venue Location:
School of Management Sciences,
19th KM Stone, Sultanpur Road,
Lucknow - 226501.
19th KM Stone, Sultanpur Road,
Lucknow - 226501.
Company Website: www.hcl.com
Company
Profile:
HCL is a $5.3 billion leading global technology and IT
enterprise comprising two companies listed in India - HCL Technologies and HCL
Infosystems. Founded in 1976, HCL is one of India's original IT garage
start-ups. A pioneer of modern computing, HCL is a global transformational
enterprise today. Its range of offerings includes product engineering, custom
& package applications, BPO, IT infrastructure services, IT hardware,
systems integration, and distribution of information and communications technology
(ICT) products across a wide range of focused industry verticals.